New Character does not retain bought items during start area relog due to Subrace initiation failing

Zolm

TL;DR included at the bottom of the message.

Area name: Starting Area
Issue Location: Starting Area
Quest Name:N/A
Store Name:Start up store
NPC Name: Start up Store
NPC Location: Starting Area
Server Version: 2000812 Puffy 6985 --
Screen Shot:

Time: 16:04:46 CEST
Saturday, 15 August 2020

Issue Description:
When I logged in on a newly created character, namely an elf, the server message I got in chat read; "Subrace initiation failed; if you are in the start up area please relog!"

Naturally I only paid attention to this after I had already set up my character (Bought items from the start up store).

Then I decided to err on the side of caution, so I followed the server advice and relogged.

Upon relogging I found something curious; All my items were gone, my gold had been refunded and I also missed my Elven language token and my crafting book.

A further relog saw the return of my elven language token and crafting book back into default placement in my inventory on the first page as if I had just been gifted them for the first time.

I tried to confirm it not to be a one time thing and bought something from the store again, logged out and logged back in.

Again, all bought items, Elven language token and crafting book missing and gold refunded.

relogged again and elven language token and book were back in my inventory the same way as the first time they were returned and I had moved them.

Tl;DR: Inventory keeps disappearing upon logging out and in, says subrace initiation failed in red.

Echo

What subrace are you trying to use?

Zolm

Addendum: I had used .hood on and the hood model has now become my default character head.

Zolm

I am not using any subrace, just vanilla elf, never touched subrace at all.

Echo

Nothing on your character is saved until after you talk to the Caravan Master and get your first xp. If you relog in the starting area, everything resets. As intended. Not a bug.

Zolm

I had no knowledge of this, apologies.

Zolm

This has apparently fixed itself, I have no idea how or why but it no longer shows the red message and everything appears fine... can be moved I guess???

Sorry for inconvenience? head scratch?

Puffy

Might just be you accidentally put a random thing in the subrace field :)