I'm just going to leave this here:
The current server design is not working. This is not up for debate. If it were the case that low player numbers are simply due to NWN being a 20 year old game server populations should be low across the board and yet they are clearly not.
If you want the server to succeed, you need to start providing updates on a more frequent basis so when I do try to reach out to people and say "hey, this is what's changing," I can say more specific things other than "Zool's back."
It would also be useful if the Admin Team was more transparent about why they're insisting on doubling down on design choices that are clearly unpopular. Time and time again the same suggestions are made and yet nothing really changes. The current iteration of CoA has great factions, interesting plots, and motivated Storytellers but they're hamstrung by poor game design.
Give me a reason to believe that Suggestions posts regarding the server's so-called "vision" aren't just ignored and pushed aside because of a stubborn refusal to acknowledge that unpopular ideas are, in fact, unpopular.